Being the best that we can be...: TKIS Grade 12 Students perform well again in 2016: After topping the state with 100% of our OP eligible Year 12 students obtaining an OP15 or better in 2012, 81% achieving a better than OP15 in 2013, 89% in the OP1-15 range in 2014 and 83% in 2015 our Year 12 students did themselves proud again last year with 91% achieving an OP of 15 or better and 100% achieving an OP16 or better in 2016. We congratulate our students and their teachers for their effort, passion and commitment. Absol Fiducia.
|Ph +61 7 5544 5500 Fax: +61 7 5544 6108 ADDRESS: TKIS, Ogilvie Place, Kooralbyn, QLD 4285, AUSTRALIA|
|© 2017 Kooralbyn Campus Inc. ABN 22 449 947 887 | IA 32569 | CRICOS 02759C | RTO Reg No 41326|
COMPLAINTS and APPEALS POLICY (Including CRICOS & the School's RTO): Being the best that we can be...
We're seeking a 100% approval rating, but if you feel we've gotten something wrong, then a complaint can be made to the school regarding any aspect of its operations including our CRICOS (overseas students) operations, the conduct of the school RTO, its trainers, assessors or other school RTO staff, school staff or students of the school and any third parties providing services on behalf of the school, the school's RTO, CRICOS courses, fees, charges, refunds or any other policies.
The school will ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaints and appeals process. All formal complaints and appeals will be heard and decided on within sixty (60) calendar days of receiving the written complaint or appeal. If the school considers more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons in writing and will be regularly updated on the progress of the matter.
Definition: An appeal (for the purpose of this policy) is: a response to a decision made by the school about a previously lodged formal complaint in which you 'appeal that decision' and request that the school reconsider their decision to the original complaint, (usually adding new evidence, etc).
If the processes fail to resolve the complaint or appeal, a review by an independent party will be provided if requested.
Complaints or appeals should be directed to the principal (as CEO of the school, the school's RTO and the school's CRICOS registered courses), in writing care of the school address or via email to firstname.lastname@example.org